Welcome to the SUIYING Sanctuary Help Center. Below are detailed answers regarding our geological mineral standards, handcrafted silk knotting, global shipping logistics, and lifetime warranty.
1. Mineral Authenticity & Geological Origin
Are your crystals 100% natural and unheated?
Yes, unconditionally. Every mineral specimen in our talismans is cut from genuine, ethically extracted earth minerals. We strictly reject lab-created glass, resin-injected composites, and gamma-irradiated or chemically baked synthetics.
Why do my beads show minor veils, inclusions, or subtle tone variations?
Authentic geological crystals formed over millions of years under tectonic heat and pressure. Internal rutile needles, crystalline phantoms, and subtle chromatic variances are the sovereign fingerprints of primordial earth, verifying that your piece is genuine and unique.
2. Sizing, Fit & Handcrafted Knotting
How do I choose the correct wrist size?
Measure your wrist snugly above the wrist bone using a flexible measuring tape or strip of paper. Because our talismans are hand-knotted on supple natural Japanese silk, we recommend choosing your exact wrist measurement for an ergonomic, grounding drape.
Can I wear my talisman while bathing or exercising?
We advise removing your talisman before hot showers, ocean swimming, or rigorous workouts. Chlorinated water, harsh soaps, and heavy sweat can weaken natural silk cording and compromise sensitive untreated minerals (such as Lapis Lazuli or Selenite).
3. Shipping, Delivery & Tracking
How long does international delivery take?
All orders are packaged in recycled mulberry cushioning and shipped via insured priority air courier:
- United States & Canada: 5 to 9 business days.
- United Kingdom & Europe: 6 to 10 business days.
- Australia & New Zealand: 7 to 11 business days.
Will I receive a tracking code?
Yes. Once your parcel departs our fulfillment sanctuary, an automated dispatch notification containing your global 17Track tracking number will be emailed to you immediately.
4. Returns, Exchanges & Lifetime Warranty
What is your return policy?
We offer a 30-day sanctuary trial period. If a talisman does not harmonize with your subtle bio-field, return it in original condition inside its linen pouch for a full refund.
What does your Lifetime Cording Warranty cover?
We provide complimentary restringing for life. Should your natural silk cording ever stretch or part ways through daily practice, contact our concierge desk to arrange complimentary restringing.