退款政策
Last updated: November 4, 2026
Returns & Cancellations
Return and cancellation eligibility is determined on a case-by-case basis depending on the specific items in your order, material characteristics, and atelier evaluation.
For eligible items accepted for return, the merchandise must be returned in the exact condition received: unworn, unaltered, with original tags intact, and housed within its original linen pouch and protective packaging. If an item shows signs of wear, physical damage, energetic alteration, or handling beyond what is necessary to inspect it, we reserve the right to deduct a restoration fee or decline the return.
Please contact our concierge desk directly to inquire about your return options and receive specific return instructions before dispatching any parcel.
How to Request a Return
Whether a return or cancellation request is approved remains subject to the conditions above, atelier assessment, and applicable statutory consumer rights in your region.
Prior Authorization Required: Always contact us before sending any item back. Unsolicited returns or parcels returned without prior written authorization cannot be processed or refunded.
Unless explicitly agreed upon in writing or required by applicable consumer law, return shipping fees and international courier arrangements are the sole responsibility of the customer.
Damages and Defective Items
Every SUIYING talisman is sound-cleansed and carefully inspected prior to dispatch. Please inspect your parcel upon arrival. If an item arrives defective, damaged in transit, or incorrect, contact us immediately with clear photographic evidence so we can evaluate the situation and arrange an appropriate resolution.
Custom Bespoke & Non-Returnable Items
Because each talisman is individually knotted with intentional craft, certain items are non-returnable or excluded from standard returns, including:
- Custom bespoke malas tailored to personal astrological, birth-chart, or five-element specifications
- Personalized wrist or cord length customizations
- Items marked as final sale, raw mineral master specimens, or special commissions
If you have any questions regarding whether a particular item is eligible for return, please reach out to our concierge before purchasing.
Exchanges
We handle exchanges on a discretionary, case-by-case basis. Please contact us to discuss exchange possibilities before returning any item.
Lifetime Cording Care
We provide complimentary restringing care for life. Should your natural silk cord ever require maintenance through regular spiritual practice, contact our concierge to coordinate restringing assistance.
Refund Processing
Once your returned item is received at our facility and inspected by our team, we will notify you of the approval or rejection of your refund. If approved, refunds are issued to your original method of payment. Processing times may vary depending on your financial institution or card issuer.
If a reasonable period has elapsed following approval and your refund has not posted, please contact us for assistance.
This policy does not restrict or limit any non-waivable statutory rights you may hold under applicable local consumer protection legislation.
Concierge Contact
To inquire about an order, request a return evaluation, or report transit issues, please reach our concierge desk at suiying-shous@outlook.com, via WhatsApp/Phone at +86 198 5445 3857, or via the Direct Concierge form on our website.